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AIDA Cruises is Service Champion 2015
Market leader convinces with best customer service
Rostock, 20. October 2015
The cruise line AIDA Cruises has been awarded the Golden Seal for best service quality. As the winner in the “Cruises” category, AIDA earned the highest score for best experienced customer service. In the total scoring of all 1,989 companies from 232 sectors AIDA also secured a gold rank.
As the leading cruise company in Germany, AIDA Cruises represents a casual, relaxing, and yet active vacation experience with change, variety, and high quality. The ten ships of the AIDA fleet provide varied sport and fitness offerings, professional entertainment on board, extraordinary excursions, ever-changing culinary experiences, and comfortable staterooms.
With AIDAprima, the cruise line will be offering its guests even more service, more space, and more individuality starting in April 2016. The new flagship will depart from Hamburg on seven-day round-trip voyages to cities in Western Europe.
In Germany’s largest ranking of services, AIDA Cruises won first place for the fifth time in a row for the best customer service experienced in the cruise industry. The Service Champion is awarded annually by Service Value GmbH in collaboration with the Goethe University in Frankfurt am Main. The customer survey comprises a total of over 1.5 million customer opinions.
04. April 2017
AIDAprima wins GREEN SPA Award 2017
AIDAprima’s Organic Body & Soul Spa wins GREEN SPA Award 2017 from the German Wellness Association and Messe Düsseldorf.
It was only as recently as January this year that the German Wellness Association awarded a Level 3 GREEN SPA certificate – the highest quality rating – ... [more]
07. March 2017
Costa Group and Mercy Ships present their Memorandum of Understanding to provide practical help
Mercy Ships and Costa Group celebrated today the official start of the memorandum of understanding which has been recently signed. The agreement is aimed to develop synergies in different fields with the objective to support the accomplishments of Mercy Ships. According to this ... [more]
03. March 2017
AIDA is sending four cruise ships to the HAMBURG PORT ANNIVERSARY
For the sixth time, the cruise line AIDA Cruises is main sponsor for the HAMBURG PORT ANNIVERSARY, demonstrating its continued dedication to the Hanseatic City.
Hansjörg Kunze, Vice President Communication & Sustainability, says, “As one of the most important tourism partners ... [more]