Guests with visual impairments will find an orientation system on board with a high-contrast tactile surface and Braille writing. This is at a height of 1.22 meters. Almost all public areas on board, including bars, restaurants, lifts, stair handrails, public restrooms, and cabins, are equipped with it.
The stairs and floor coverings have different aesthetics and textures. The main passageways are equipped with handrails. At least one handrail runs through all areas and continues up the stairs. The glass doors on board also feature contrast panels.
We provide our guests with key safety information and a deck plan in a font size they can read or in Braille.
Certified guide dogs may be brought on board under certain conditions and can replace a chaperone.
Our trained employees also provide assistance. This can take the form of:
- A special check-in for guests with special requirements
- Information and assistance for guests on all issues related to orientation and support on board
- Invitation to a “barrier-free get-together” with proactive, individual consultations on suitable excursions and vacation planning on board
- Reading out menus and other printed materials