For AIDA, successful and sustainable action means systematically and effectively making our processes and our operating organization consistent with the law. We introduced an integrated management system (IMS) in 2006 in accordance with recognized quality, environmental, safety, service, and social standards. This system is based on well-defined processes that are externally verified on a regular basis both internally and externally [Link to content of image of certificate] and are continuously developed and improved.
Since these applicable standards do not take the particular requirements of the cruise industry into account sufficiently, the Carnival Group decided to develop a group-wide and specially customized management system for its members.
An overview of our standards, a description of the management system, and more information about objectives and benefits can be found here.
Safety management has top priority for AIDA. We are guided by the rules of the International Ship and Port Facility Security Code (ISPS Code), which was developed by the International Maritime Organization (IMO) of the United Nations. For our safety management, we received the Ship Security Certificate from the Federal Maritime and Hydrographic Agency. It is equally important for AIDA Cruises to offer attractive working and living conditions to employees on board. In 2013 the Maritime Labour Convention (MLC) 2006 of the International Labour Organization (ILO) came into force, which sets international minimum standards for the working and living conditions of seafarers. AIDA Cruises has long complied with this as a standard and exceeds it in many areas.
In order to meet our quality requirements – with the objective of offering our guests an unforgettable vacation with AIDA – we have introduced our own management systems that go beyond the standards mentioned.
These include:
- Donation management
- Complaint management
- Training management
- Service management
- Integrated skills management
- Sustainability management
Detailed information on the individual management systems can be found here.
