Pressekontakt
Hansjörg Kunze
Vice President Communication & Sustainability
E-Mail: presse@aida.de
Main content
AIDA Cruises extends pause of its cruise operation until 31 May and offers bonus on travel credit
Rostock, 08. April 2020
The worldwide spreading of the coronavirus presently confronts economies and companies with unprecedented challenges. The global tourist traffic has ground to a halt. Due to the current entry requirements in our destinations, the tourist traffic is not expected to normalize until the end of Mai 2020.
These exceptional and unpredictable circumstances have forced us to expand the temporary interruption of the AIDA travel season. Thus, all cruises up to and including May 31, 2020, cannot take place as intended, unfortunately. AIDA is informing all guests that have planned a voyage with AIDA within this period. The affected bookings are being processed chronologically by departure day.
AIDA very much wants their guests to enjoy their long-awaited AIDA holidays at a later date. To this end, AIDA will reimburse all guests whose cruises between March 8 and May 31, 2020, have been cancelled for the travel price already paid in the form of a travel credit. AIDA would like to thank guests for their confidence by offering them a bonus of 10% on top of the payment already made. The credit can be used for bookings until December 31, 2021, for the complete range of AIDA trips on offer. Guests are free to choose which services they would like to use their credit for - whether as a settlement with the travel price, for an on-board credit or for MyAIDA services such as excursions, culinary delights and wellness treatments.
In order to support travel agencies in these challenging times, AIDA will pay out a liquidity advance. This is 10% of the credit value and will be transferred to the sales partner as soon as AIDA has issued the travel credit for the joint customer.
Guests who do not wish to use their travel credit including the 10% bonus will be reimbursed by AIDA upon request in the amount of the payment already made.
Guests can find detailed information on the travel credit on www.aida.de and sales partners on the AIDA Expinet website.
26. April 2019
AIDAnova begins her 2019 summer season in Palma de Mallorca
On Saturday, April 27, 2019, AIDA President Felix Eichhorn and Captain Boris Becker welcomed numerous representatives from politics, port-related businesses and tourism aboard AIDAnova in Palma de Mallorca for the traditional plaque & key ceremony. This event marked the ... [more]
26. April 2019
Premiere in Barcelona: AIDAnova is first ever ship to be supplied with low-emission liquefied natural gas (LNG) in the Mediterranean
On April 26, 2019, AIDA Cruises and numerous representatives from politics, port-related businesses and tourism celebrated the first-time arrival of the world’s first LNG cruise ship in Barcelona. On the same day AIDAnova was fueled for the first time in the Mediterranean with ... [more]
16. April 2019
Following her shipyard stay: AIDAluna’s new features
Cruise ship AIDAluna has successfully ended her stay at the Blohm+Voss shipyard in Hamburg from April 3–16, 2019. The ship now features many visible refurbishments and diverse technical updates.
One new attraction on board is the Almhütte. With hearty music and tasty dishes ... [more]
04. April 2019
Most trusted by customers: AIDA is cruise industry leader
The annual “Trusted Brands” consumer survey conducted by the “Reader’s Digest” magazine has named AIDA Cruises as Germany’s most trustworthy cruise company.
The magazine asked consumers to say which brand they trust so much that they would recommend it to their family or ... [more]