Pressekontakt
Hansjörg Kunze
Vice President Communication & Sustainability
E-Mail: presse@aida.de
Main content
AIDA Cruises is Service Champion 2015
Market leader convinces with best customer service
Rostock, 20. October 2015
The cruise line AIDA Cruises has been awarded the Golden Seal for best service quality. As the winner in the “Cruises” category, AIDA earned the highest score for best experienced customer service. In the total scoring of all 1,989 companies from 232 sectors AIDA also secured a gold rank.
As the leading cruise company in Germany, AIDA Cruises represents a casual, relaxing, and yet active vacation experience with change, variety, and high quality. The ten ships of the AIDA fleet provide varied sport and fitness offerings, professional entertainment on board, extraordinary excursions, ever-changing culinary experiences, and comfortable staterooms.
With AIDAprima, the cruise line will be offering its guests even more service, more space, and more individuality starting in April 2016. The new flagship will depart from Hamburg on seven-day round-trip voyages to cities in Western Europe.
In Germany’s largest ranking of services, AIDA Cruises won first place for the fifth time in a row for the best customer service experienced in the cruise industry. The Service Champion is awarded annually by Service Value GmbH in collaboration with the Goethe University in Frankfurt am Main. The customer survey comprises a total of over 1.5 million customer opinions.
16. January 2017
AIDA Cruises introduces new Nordic voyages with AIDAbella
In summer, AIDAbella will be setting sail for some of the most beautiful spots along the Baltic Sea and in Norway. The cruises depart from Kiel.
Guests can choose between two new travel routes with AIDAbella. On the route “Norwegian Fjords,” they can marvel at natural wonders ... [more]
14. January 2017
Entertainment highlights aboard the AIDA fleet
AIDA guests will be able to enjoy what will probably be the most spectacular and varied entertainment at sea in 2017. It is not only the ship and the destinations that define an AIDA vacation cruise but also the multi award-winning on-board entertainment program. Every day of ... [more]
11. January 2017
“We proudly serve Starbucks” – new on board AIDAprima
AIDA Cruises, the Number One in the German cruise market, has brought premium coffee brand Starbucks on board - thus once again expanding its catering range. With its broad product palette the long-standing American company is the world’s leading brand for specialty coffees.As ... [more]
09. January 2017
GREEN SPA certificate awarded to AIDAprima
AIDA Cruises is the first cruise company to be certified for its commitment to sustainability by the Deutscher Wellness Verband e.V. (German Wellness Association). AIDAprima’s Organic Body & Soul Spa has been awarded the GREEN SPA certificate, achieving the top quality grade ... [more]