Pressekontakt
Hansjörg Kunze
Vice President Communication & Sustainability
E-Mail: presse@aida.de
Main content
AIDA Cruises is Service Champion 2015
Market leader convinces with best customer service
Rostock, 20. October 2015
The cruise line AIDA Cruises has been awarded the Golden Seal for best service quality. As the winner in the “Cruises” category, AIDA earned the highest score for best experienced customer service. In the total scoring of all 1,989 companies from 232 sectors AIDA also secured a gold rank.
As the leading cruise company in Germany, AIDA Cruises represents a casual, relaxing, and yet active vacation experience with change, variety, and high quality. The ten ships of the AIDA fleet provide varied sport and fitness offerings, professional entertainment on board, extraordinary excursions, ever-changing culinary experiences, and comfortable staterooms.
With AIDAprima, the cruise line will be offering its guests even more service, more space, and more individuality starting in April 2016. The new flagship will depart from Hamburg on seven-day round-trip voyages to cities in Western Europe.
In Germany’s largest ranking of services, AIDA Cruises won first place for the fifth time in a row for the best customer service experienced in the cruise industry. The Service Champion is awarded annually by Service Value GmbH in collaboration with the Goethe University in Frankfurt am Main. The customer survey comprises a total of over 1.5 million customer opinions.
18. August 2016
AIDA Cruises introduces new AIDA Selection cruises with AIDAaura in the western Mediterranean
From April to October 2017, a series of extraordinary cruises with AIDAaura in the western Mediterranean will be departing from and returning to the port of Palma de Mallorca. These new seven-day cruises are part of the AIDA Selection program that guests will be able to ... [more]
15. August 2016
AIDA Cruises supports Rostock seamen's mission
On behalf of AIDA Cruises, Falk Bleckert, Captain of AIDAdiva, handed over a donation amounting to EUR 1,000 to Folkert J. Janssen, Head of the Seamen's Mission Rostock e.V. on Sunday, August 14, 2016. Within the context of the annually recurring Rostock Hanse Sail, both the ... [more]
12. August 2016
Tim Mälzer captivates AIDAprima guests
The cry of “cast off!” went up on August 6, 2016 in Hamburg for the guests of AIDAprima, when they set sail on a 7-day cruise to the most beautiful metropolises in Western Europe. Accompanying them on board was TV chef and multi-gastronome, Tim Mälzer. He captivated guests of ... [more]
10. August 2016
Hanse Sail 2016: AIDA Cruises sending two ships
For many years AIDA Cruises has already been supporting one of Germany’s biggest maritime festivals with a vast array of initiatives.For the third time in a row AIDA Cruises has agreed to sponsor a ship for one of these major public attractions. Thanks to the support of the ... [more]