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AIDA Cruises is Service Champion 2015
Market leader convinces with best customer service
Rostock, 20. October 2015
The cruise line AIDA Cruises has been awarded the Golden Seal for best service quality. As the winner in the “Cruises” category, AIDA earned the highest score for best experienced customer service. In the total scoring of all 1,989 companies from 232 sectors AIDA also secured a gold rank.
As the leading cruise company in Germany, AIDA Cruises represents a casual, relaxing, and yet active vacation experience with change, variety, and high quality. The ten ships of the AIDA fleet provide varied sport and fitness offerings, professional entertainment on board, extraordinary excursions, ever-changing culinary experiences, and comfortable staterooms.
With AIDAprima, the cruise line will be offering its guests even more service, more space, and more individuality starting in April 2016. The new flagship will depart from Hamburg on seven-day round-trip voyages to cities in Western Europe.
In Germany’s largest ranking of services, AIDA Cruises won first place for the fifth time in a row for the best customer service experienced in the cruise industry. The Service Champion is awarded annually by Service Value GmbH in collaboration with the Goethe University in Frankfurt am Main. The customer survey comprises a total of over 1.5 million customer opinions.
07. November 2019
AIDAmira naming with Johannes Oerding and top model Franziska Knuppe
A galaxy of famous stars will be attending AIDAmira’s naming in Palma de Mallorca on November 30, 2019. Model and TV host Franziska Kuppe will be formally naming the 14th member of the fleet. Thrilling entertainment will be provided by the hugely popular German singer, Johannes ... [more]
05. November 2019
Ticketless shore excursions with AIDA
AIDA Cruises is the first cruise company worldwide to completely dispense with printed tickets for shore excursions. All information about the starting time and meeting point of the excursions is available to guests on the Board Portal or shown on the screens in the public areas ... [more]
15. October 2019
Keel-laying for AIDAcosma at Neptun Werft shipyard in Rostock
On October 15, 2019, the first building-block for AIDA Cruises’ second LNG-powered cruise ship was put in place at the Neptun Werft shipyard in Rostock. The two trainees, Charleen Hoffmann (AIDA Cruises) and Kenny Schaft (Meyer Werft shipyard) placed the traditional lucky coin ... [more]