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AIDA is the Service Champion 2013
Leading German cruise line impresses with high customer satisfaction
Rostock, 24. October 2013
AIDA occupies the first place in Germany's largest service ranking once more and has been recognized with the golden seal in the area of service quality. AIDA prevailed over nine other cruise lines to achieve the highest value in customer service experienced in the cruise industry.
"For us, this award represents at the same time an incentive and a commitment, since we want to continue to inspire our guests again and again with high quality, perfect service, and an unforgettable vacation experience," Michael Ungerer, President AIDA Cruises, said.
AIDA represents a casual, restful, and at the same time active vacation experience with change, variety, and high quality. The ten ships of the AIDA fleet distinguish themselves with their especially varied sport and fitness offerings, professional entertainment on board, extraordinary excursions, ever-changing gastronomy experiences, and comfortable staterooms.
With the ships of the new generation, which will be put into service in 2015 and 2016, AIDA will offer its guests more service, more space, and more individuality than ever before. During the maiden voyage of AIDAprima, guests will embark on a world tour from Japan to Hamburg. The ship will depart from the Hanseatic city all year round touring great metropolises.
The Service Champion award is given by Service Value GmbH in collaboration with the Goethe University in Frankfurt am Main. The customer survey contains a total of almost 1 million customer opinions on over 1,500 companies from 182 industries.
17. July 2019
AIDA ship visits now in Copenhagen
This summer, for the first time ever, those interested in a cruise will have the chance to visit a ship of the AIDA fleet in the Danish capital, Copenhagen. AIDA Cruises has already been offering people the opportunity to take a tour of an AIDA ship in German ports, Mallorca or ... [more]
15. July 2019
AIDAcara: First call in Bremerhaven
In celebration of AIDAcara’s maiden call in Bremerhaven, Captain Manuel Pannzek welcomed numerous guests from the city of Bremerhaven, port management and the tourist industry on board for the traditional plaque ceremony on Saturday, July 13, 2019.
With Bremerhaven, AIDA ... [more]
12. July 2019
AIDA Cruises presents latest sustainability report: World's first LNG-operated cruise ship, AIDAnova, commissioned in 2018
In the latest edition of “AIDA cares” the company documents further progress on its way to emission-neutral cruising. As early as 2023, 94 percent of all AIDA guests will be sailing on ships that can be fully operated with low-emission liquefied natural gas or, in port, with ... [more]