Main content
AIDA Cruises is Service Champion 2015
Market leader convinces with best customer service
Rostock, 20. October 2015
The cruise line AIDA Cruises has been awarded the Golden Seal for best service quality. As the winner in the “Cruises” category, AIDA earned the highest score for best experienced customer service. In the total scoring of all 1,989 companies from 232 sectors AIDA also secured a gold rank.
As the leading cruise company in Germany, AIDA Cruises represents a casual, relaxing, and yet active vacation experience with change, variety, and high quality. The ten ships of the AIDA fleet provide varied sport and fitness offerings, professional entertainment on board, extraordinary excursions, ever-changing culinary experiences, and comfortable staterooms.
With AIDAprima, the cruise line will be offering its guests even more service, more space, and more individuality starting in April 2016. The new flagship will depart from Hamburg on seven-day round-trip voyages to cities in Western Europe.
In Germany’s largest ranking of services, AIDA Cruises won first place for the fifth time in a row for the best customer service experienced in the cruise industry. The Service Champion is awarded annually by Service Value GmbH in collaboration with the Goethe University in Frankfurt am Main. The customer survey comprises a total of over 1.5 million customer opinions.
16. April 2019
Following her shipyard stay: AIDAluna’s new features
Cruise ship AIDAluna has successfully ended her stay at the Blohm+Voss shipyard in Hamburg from April 3–16, 2019. The ship now features many visible refurbishments and diverse technical updates.
One new attraction on board is the Almhütte. With hearty music and tasty dishes ... [more]
04. April 2019
Most trusted by customers: AIDA is cruise industry leader
The annual “Trusted Brands” consumer survey conducted by the “Reader’s Digest” magazine has named AIDA Cruises as Germany’s most trustworthy cruise company.
The magazine asked consumers to say which brand they trust so much that they would recommend it to their family or ... [more]
03. April 2019
Live Entertainment Award for AIDAnova ship christening
AIDAnova's christening was awarded the prize for the best "cooperation of the year" at the festive presentation of this year's Live Entertainment Awards (LEA) in Frankfurt.
With this award, the jury honored an extraordinary event that was realized together with ... [more]