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AIDA is the Service Champion 2013
Leading German cruise line impresses with high customer satisfaction
Rostock, 24. October 2013
AIDA occupies the first place in Germany's largest service ranking once more and has been recognized with the golden seal in the area of service quality. AIDA prevailed over nine other cruise lines to achieve the highest value in customer service experienced in the cruise industry.
"For us, this award represents at the same time an incentive and a commitment, since we want to continue to inspire our guests again and again with high quality, perfect service, and an unforgettable vacation experience," Michael Ungerer, President AIDA Cruises, said.
AIDA represents a casual, restful, and at the same time active vacation experience with change, variety, and high quality. The ten ships of the AIDA fleet distinguish themselves with their especially varied sport and fitness offerings, professional entertainment on board, extraordinary excursions, ever-changing gastronomy experiences, and comfortable staterooms.
With the ships of the new generation, which will be put into service in 2015 and 2016, AIDA will offer its guests more service, more space, and more individuality than ever before. During the maiden voyage of AIDAprima, guests will embark on a world tour from Japan to Hamburg. The ship will depart from the Hanseatic city all year round touring great metropolises.
The Service Champion award is given by Service Value GmbH in collaboration with the Goethe University in Frankfurt am Main. The customer survey contains a total of almost 1 million customer opinions on over 1,500 companies from 182 industries.
11. October 2018
Second edition of AIDA catalog for March 2019–April 2020 out now
The second edition of the AIDA catalog “My hotel shows me the world” for the 2019/2020 season was published on October 11, 2018. In the latest edition, AIDA provides an overview of the third AIDA world cruise with AIDAaura and introduces the new route with AIDAmira.
The travel ... [more]
09. October 2018
Second AIDA world tour started in Hamburg
On Monday, October 8th 2018, at 08:00 pm we said “Cast off and have a good trip!” to AIDAaura. After the grand send-off with fireworks, the ship sallied forth to its first world cruise. 20 countries and 41 ports are awaiting a visit from the globetrotter. Besides famous and ... [more]
05. October 2018
AIDAnova: Ems-transfer is scheduled
Ship transfers on the Ems have been special events for years. Spectators arrive from all over Germany to be close to the dike when a new ship passes the river.On October 8, 2018, AIDAnova will leave the Meyer shipyard in Papenburg and be transferred to Eemshaven (Netherlands). ... [more]