Main content
AIDA Cruises is Service Champion 2015
Market leader convinces with best customer service
Rostock, 20. October 2015
The cruise line AIDA Cruises has been awarded the Golden Seal for best service quality. As the winner in the “Cruises” category, AIDA earned the highest score for best experienced customer service. In the total scoring of all 1,989 companies from 232 sectors AIDA also secured a gold rank.
As the leading cruise company in Germany, AIDA Cruises represents a casual, relaxing, and yet active vacation experience with change, variety, and high quality. The ten ships of the AIDA fleet provide varied sport and fitness offerings, professional entertainment on board, extraordinary excursions, ever-changing culinary experiences, and comfortable staterooms.
With AIDAprima, the cruise line will be offering its guests even more service, more space, and more individuality starting in April 2016. The new flagship will depart from Hamburg on seven-day round-trip voyages to cities in Western Europe.
In Germany’s largest ranking of services, AIDA Cruises won first place for the fifth time in a row for the best customer service experienced in the cruise industry. The Service Champion is awarded annually by Service Value GmbH in collaboration with the Goethe University in Frankfurt am Main. The customer survey comprises a total of over 1.5 million customer opinions.
10. February 2018
Big reception for AIDAcara world travelers in Hamburg
On Saturday morning, February 10, 2018, around 6:30 a.m., it was time: AIDAcara returned from the first world tour in the history of AIDA to its “home port” of Hamburg. The ship had cast off on a 116-day cruise around the world with around 1,100 guests on board on October 17, ... [more]
08. February 2018
A lucky double: Visit two AIDA ships in one day
On three dates in May, June and August 2018, visitors will have the chance to tour both AIDAperla and AIDAsol in Hamburg in just one day.
AIDAperla celebrates her premiere in March 2018. The Hanseatic City of Hamburg will be the start and end port for her seven-day Western ... [more]
01. February 2018
AIDA donates 10,000 euros to “Orang-Utans in Not” association
On AIDAprima’s cruise around the Canaries and Madeira, a very special guest was on board for the daily talk show aboard: Julia Cissewski (45), who works with the Max Planck Institute in the area of evolutionary anthropology, and is the chairwoman of the charitable organization ... [more]