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AIDA Cruises is Service Champion 2015
Market leader convinces with best customer service
Rostock, 20. October 2015
The cruise line AIDA Cruises has been awarded the Golden Seal for best service quality. As the winner in the “Cruises” category, AIDA earned the highest score for best experienced customer service. In the total scoring of all 1,989 companies from 232 sectors AIDA also secured a gold rank.
As the leading cruise company in Germany, AIDA Cruises represents a casual, relaxing, and yet active vacation experience with change, variety, and high quality. The ten ships of the AIDA fleet provide varied sport and fitness offerings, professional entertainment on board, extraordinary excursions, ever-changing culinary experiences, and comfortable staterooms.
With AIDAprima, the cruise line will be offering its guests even more service, more space, and more individuality starting in April 2016. The new flagship will depart from Hamburg on seven-day round-trip voyages to cities in Western Europe.
In Germany’s largest ranking of services, AIDA Cruises won first place for the fifth time in a row for the best customer service experienced in the cruise industry. The Service Champion is awarded annually by Service Value GmbH in collaboration with the Goethe University in Frankfurt am Main. The customer survey comprises a total of over 1.5 million customer opinions.
07. November 2014
Cruise by candlelight
This year as well, the ten ships of the AIDA fleet offer many Advent, Christmas and New Year's Eve cruises. The destinations range from the Caribbean to Thailand. Among the highlights is a visit to Rome on December 24th and the New Year's Eve fireworks on Madeira. During the ... [more]
04. November 2014
AIDA publishes its kids' travel guidebook
The AIDA Clubbies are seen as big heroes by the little ones on board the AIDA ships. They are called Alwine, Itzi, Dodo and Achwasachwas, and they see to it that each cruise is accompanied by a lot of fun. For the first time the children's travel guide with the Clubbies in the ... [more]
28. October 2014
AIDA receives the Deutsche Kreuzfahrtpreis 2015 (German Cruise Line Award)
A vacation on AIDA’s ships means relaxation and diversions, enjoyment and excellent entertainment. The cruise ship company has now received two awards for its offers: During the annual dinner of the CLIA shipyard association on October 27, 2014 in Hamburg, AIDA won the Deutsche ... [more]